Returns

60-day returns

You can return most items within 60 days of delivery. Items should be unused and complete, with all their parts, and in their original packaging where possible.

For hygiene reasons, items sealed for health protection (for example teethers or bath toys) cannot be returned once the seal is broken, unless they are faulty.

How to return an item

• Email toyharborservice@gmail.com with your order number and the items you would like to return.
• We will reply with the returns address and what to do next.
• Pack the items securely. We recommend a tracked postal service, as you are responsible for the parcel until it reaches us.

Refunds

We refund you within 14 days of receiving your return, to the payment method you used. Unless the item is faulty or we sent you the wrong thing, return postage is paid by you.

Your legal rights

This returns policy is in addition to your statutory rights, which it does not affect:

• Under the Consumer Contracts Regulations you can cancel your order for any reason within 14 days of delivery. If you cancel your whole order, we also refund the original standard delivery charge.
• Under the Consumer Rights Act, if an item is faulty you can reject it for a full refund within 30 days of delivery. After that, you are entitled to a repair or replacement, or in some cases a refund. We pay return postage for faulty or incorrect items.